Regulations

terms and conditions of the language school

§ 1 General provisions

The SUPER Language School website at www.szkolasuper.pl (hereinafter: Service) is run by: Entrepreneurship Development Foundation „Twój StartUp”, with its registered office in Warsaw, ul. Żurawia 6/12 lok. 766, 00-503 Warsaw, address for delivery: Atlas Tower, Al. Jerozolimskie 123a, 18th floor, 02-017 Warsaw, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XII Economic Division of the National Court Register under KRS number 0000442857, NIP number: 521-364-12-11, REGON number: 146433467, BDO number: 000460502.
The provisions of the Rules of Procedure apply to activities performed for the benefit of „Your StartUp” Foundation by an organised part of the enterprise named SUPER Language School operating at the „Your StartUp” Foundation Branch, represented by Magdalena Szelinger (e-mail address: kontakt@szkolasuper.pl tel: +48532010538) . Person indicated in this paragraph shall be designated by „Your StartUp” Foundation for Enterprise Development to be the contact person for the implementation of the Rules.
The Regulations set out in particular:

rules for the use of the Site;
terms and conditions for placing orders for Products available on the Website;
order processing times and rules;
terms and forms of payment;
the customer's right of withdrawal;
rules for filing and handling complaints;
specific rights of the consumer customer.

StartUp sells and provides Services via the Website, using means of remote communication. Agreements concluded by the Customer with StartUp through the Website are distance agreements,
within the meaning of the Act of 30 May 2014 on consumer rights.
The Customer is entitled and obliged to use the Website in accordance with its intended use and the principles of social interaction and good morals.
Browsing the Website does not require registration, and the Customer's independent ordering of Products does not require registration of an account.
The Terms and Conditions are available free of charge on the Website, in a form that allows them to be obtained, reproduced and recorded.
The Customer is obliged to read the Terms and Conditions. Use of the Service is possible only after reading and accepting the Terms and Conditions.
The customer may be a person with full legal capacity.
Terms used in the Regulations shall mean:
1. StartUp - „Twój StartUp” Foundation for Enterprise Development with its registered seat in Warsaw, ul. Żurawia 6/12 lok. 766, 00-503 Warsaw, address for correspondence: Atlas Tower, Aleje Jerozolimskie 123A, floor 18, 02-017 Warsaw, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XII Economic Division of the National Court Register under the number: .Warsaw, XII Commercial Division of the National Court Register under the number: 0000442857, NIP: 521-364-12-11, REGON: 146-433-467, BDO: 000460502;
2. Customer - a person using the Website, purchasing Goods or Services, provided by StartUp as part of the Website;
3. Consumer - a natural person making a legal transaction with a trader which is not directly related to his/her commercial or professional activity;
4. Services - the services provided by StartUp, offered to Customers through the Website, excluding Digital Services;
5. Digital Service - a digital service within the meaning of Article 2(5a) of the Consumer Rights Act of 30 May 2014, provided by StartUp, offered to Customers via the Website;
6. Goods - movable goods sold by StartUp to Customers through the Website;
7. Products - Goods, Services or Digital Services;
8. Service - the website at www.szkolasuper.pl, by means of which StartUp provides electronic services to the Customer, as well as offers Products to the Customer and enables the conclusion of contracts;
9. Agreement - the agreement concluded between StartUp and the Customer through the Website;
10. Account - the Customer's individual account on the Website, enabling the Customer to use the Services and Digital Services and to conclude Contracts, once logged in;
11. Working days - all days excluding Saturdays, Sundays and public holidays;
12. Rules of Procedure - these Rules of Procedure.
In the event of a reasonable suspicion that the Customer has provided false data, StartUp is entitled to withdraw from the Agreement by notifying the Customer.
If the Customer provides incorrect or inaccurate data, including
in particular an incorrect or inaccurate address, StartUp shall not be liable for any non-delivery or delay in delivery of the Goods or failure to provide the Service or Digital Service, to the fullest extent permitted by law.
The information contained on the Website, including in particular announcements, advertisements and price lists, do not constitute an offer within the meaning of Article 66 of the Act of 23 April 1964 Civil Code. However, the information contained on the Website constitutes an invitation to conclude an Agreement, as described in Article 71 of the Civil Code.
StartUp is obliged to provide the Customer who is a Consumer, in a clear and conspicuous manner, immediately before the Customer places the order, with information about, in particular:
1. the main characteristics of the service, including the subject matter and the means of communication with the customer,
2. the total price or consideration for the performance including taxes and, where the nature of the subject matter of the performance does not, reasonably, allow for their calculation in advance, the manner in which they will be calculated, as well as transport, delivery, postal and other charges and, where the amount of such charges cannot be determined, the obligation to pay them;
3. the right of withdrawal or the absence of such a right,
4. the duration of the contract or how and why the contract should be terminated - if the contract is of indeterminate duration or is to be extended automatically;
5. the minimum duration of the client's contractual obligations.
Where StartUp provides for the possibility of accepting individual (bespoke) orders from Clients, such orders may be placed by Clients via the StartUp email address indicated on the Website. In such a case, StartUp shall make a quote and send it to the e-mail address indicated by the Customer.
The lead time for an individual (bespoke) order is 30 days from the conclusion of the Agreement, unless StartUp has informed the Customer, at the latest prior to placing the order, of a different deadline.
Customer service on the territory of Poland, the European Union, Switzerland, unless the StartUp offer on the Website contains different provisions.

§ 2 Technical requirements for using the Website

In order to browse the Website, it is necessary to:
1. a terminal device with access to the Internet,
2. a web browser capable of accepting cookies; for example Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, Opera or Safari in the current version;
3. acceptance of necessary cookies.
In order to use the functionalities of the Website, in particular to register on the Website or place orders for Products, an active electronic mail (e-mail) account is required.
The Website uses cookies in order to properly perform the Services, as well as to ensure security. The blocking of cookies, as well as the use of external applications to block cookies, may result in malfunctions of the Website, as well as prevent the proper performance of the Service, for which StartUp is not responsible.

§ 3 Sale of Goods - order conditions and lead times

StartUp, through the Website, enters into agreements for the sale of Goods with the Clients. Under the contract of sale, StartUp undertakes to transfer ownership of the Goods to the Customer and deliver the Goods to the Customer, and the Customer undertakes to collect the Goods and pay the price to StartUp.
In order to place an order, the Customer indicates the Goods in which he or she is interested by using the „Add to basket” command on the page of the Goods in question or any equivalent wording, and then indicates the data, method of delivery and payment.
The shopping cart offers the customer the opportunity to:

the addition and deletion of goods and their quantities;
indicate the address to which the Goods are to be delivered and the details necessary for invoicing;
choice of delivery method;
choice of payment method;
add a discount code (if applicable).

The customer places an order by confirming the order by selecting the button marked with the words , ”order with obligation to pay" or other equivalent wording.
The placing and confirmation of the order entails the obligation of the Customer to pay the price of the Goods and the costs of delivery. Confirmation of the order by StartUp is the moment when the contract of sale between StartUp and the Customer is concluded.
Dispatch of the purchased Goods shall take place within 30 working days from the moment of confirmation of payment in StartUp's bank account , unless the Terms and Conditions state otherwise or StartUp has informed the Customer of a different period of time immediately prior to his/her order.
Goods purchased on the Website are dispatched to the address provided by the Customer.
Orders can be placed via the Website 24 (in words: twenty-four) hours a day, 7 (in words: seven) days a week. Orders placed on Saturdays, Sundays or public holidays shall be processed on the next working day.
In the event that only part of the order can be fulfilled, StartUp may propose to the Customer before confirming the order:

cancellation of the order in its entirety (if the Customer chooses this option, StartUp will be released from its obligation to fulfil the order);
cancellation of the part of the order where performance is not possible
by the specified date (if the Customer chooses this option, the order will be fulfilled in part, with StartUp being relieved of its obligation to fulfil the remainder);
to provide a substitute service to be agreed upon with the Customer. The order for a substitute service, once approved by the Customer, will be regarded as final;
splitting the order and setting a new deadline for the part of the order that cannot be fulfilled within the original deadline (if the Customer chooses this option, the Goods comprising the order will be sent in several separate shipments, and the Customer will incur additional costs associated with splitting the order into several shipments).

In the event that the Goods ordered by the Customer are not available or that the Customer's order cannot be fulfilled for other reasons, StartUp shall inform the Customer by sending information to his/her e-mail address within 7 (in words: seven) days of concluding the Agreement.
If payment for the Goods, which cannot be delivered in whole or in part, has been made in advance, StartUp will refund the amount paid (or the difference) to the Customer within 14 (in words: fourteen) days of the date of the Contract, on the terms and conditions detailed in the Terms and Conditions.
StartUp may post on the Site, in respect of a given Goods, information on the number of working days within which the shipment of the purchased Goods will take place. The information in question is the time counted from confirmation of the order to dispatch of the ordered Goods. The delivery time is given taking into account the deadline for completion of all the ordered Goods.

§ 4 Liability for non-conformity of the Goods with the Contract

The provisions of this paragraph of the Terms and Conditions, in accordance with the provisions of Chapter 5a of the Consumer Rights Act of 30 May 2014, shall apply to StartUp's liability for non-compliance of the Goods with the Contract concluded with:
1. Consumer, or
2. a natural person concluding a contract directly related to that person's business activity, where it is apparent from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of that person's business activity made available pursuant to the provisions on the Central Register and Information on Business Activity.
StartUp undertakes that the Goods offered are free from physical and legal defects.
The customer has the right to make a complaint if the Goods do not comply with the Contract.
The Customer shall submit the complaint in writing or document to the StartUp email address .
A complaint concerning defective Goods may include one of the demands:

repair of goods;
replacement of Goods.

If the goods are not in conformity with the contract, the customer may make a declaration to reduce the price or withdraw from the contract when:
1. StartUp refused to bring the goods into conformity with the contract in accordance with Article 43d(2) of the Consumer Rights Act of 30 May 2014;
2. StartUp has not brought the goods into conformity with the contract in accordance with Article 43d(4) to (6) of the Consumer Rights Act of 30 May 2014;
3. the non-conformity of the goods with the contract continues even though StartUp a has tried to bring the goods into conformity with the contract;
4. the lack of conformity of the goods with the contract is significant enough to justify either a price reduction or withdrawal from the contract without first resorting to the protection measures set out in Article 43d of the Consumer Rights Act of 30 May 2014;
5. it is clear from StartUp's statement or the circumstances that it will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience for the consumer.
A complaint concerning defects in the Goods will be dealt with within 14 (in words: fourteen) days of receipt.
In the event that StartUp does not respond to the complaint within the deadline, the complaint is deemed to have been accepted.
StartUp shall inform the Customer of the outcome of the complaint on paper or on another durable medium.
If a complaint regarding the Goods is accepted, StartUp shall - depending on the Customer's request - repair the Goods, replace the Goods, reduce the price or refund the entire amount paid by the Customer in connection with its withdrawal from the Contract.
StartUp shall reimburse the Customer the amount due using the same method of payment used by the Customer, unless the Customer has expressly agreed a different method of reimbursement that does not involve any costs for the Customer. StartUp shall issue to the Customer a corresponding correction to the proof of purchase (corrective VAT invoice or corrective specification).
StartUp's liability is limited to the value of the Goods covered by the Contract. StartUp's liability for damage caused by the non-performance or improper performance of the Digital Service or the non-delivery of digital content does not include lost profits.
To the extent not regulated in the Terms and Conditions, the relevant provisions of generally applicable law, in particular the Consumer Rights Act and the Civil Code, shall apply to determine the rights and obligations of the Customer and StartUp in the event of a defect in the goods / non-performance / improper performance of the Agreement by StartUp.
StartUp's liability for defects in Goods, Services and Digital Services, is excluded for contracts concluded on behalf of a Customer who is not:
1. Consumer;
2. a natural person concluding an agreement with StartUp which is directly related to his or her business activity, where it is evident from the content of that agreement that it is not of a professional nature for that person, arising in particular from the subject of his or her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.
The Goods offered by StartUp may be covered by a manufacturer's warranty. The warranty is invoked under the terms of the warranty statement. StartUp does not provide its own warranty for the Goods offered.

§ 5 Provision of Services

StartUp provides Customers with Services, the type, scope and detailed description of which are indicated on the Website. The Services consist in particular of running language courses, selling digital products.
The Services are provided in the manner indicated on the Service, in particular on the page relating to the relevant Service.
StartUp provides information on how the Customer may place an order for Services on the Website. In order to place an order, the Customer indicates the Services in which he/she is interested and then enters the data necessary for the conclusion of the Agreement and the performance of the Service, including the method of performance of the Service (if applicable) and the method of payment.
If a button or similar function is used to place an order on the Website, it shall be labelled in an easily legible manner with the words „order with obligation to pay” or other equivalent unambiguous wording.
The placement and validation of the order entails the Customer's obligation to pay for the Services and any additional costs. Confirmation of the order by StartUp is the moment when the contract for the provision of Services between StartUp and the Customer is concluded.
The Customer shall be informed of the date of commencement and termination of the Services prior to the conclusion of the Contract, in particular via the Website.
If, at the express request of the Customer, performance of the Service is to commence before the expiry of the period for withdrawal from an off-premises contract, StartUp requires the Customer to make a declaration:
1. containing such an explicit request on a durable medium;
2. That he has acknowledged that he has lost his right to withdraw from the contract upon full performance by StartUp .
If the Customer does not agree to the commencement of the Service performance before the expiry of the deadline for withdrawal from the Agreement, the delivery of the service shall take place after the expiry of the deadline for the Customer to withdraw from the Agreement, unless StartUp on the Site does not offer Customers the possibility to conclude Agreements without such consent.
The Customer may terminate the Agreement for the provision of Services, in writing or by document, with the one -month's notice with effect from the end of the calendar month.
StartUp may terminate the Service Agreement, in writing or by document, with 1 month's notice effective at the end of a calendar month, for valid reasons. The parties consider valid reasons to be:
1. discontinuance or StartUp's decision to discontinue the operation of the organised part of StartUp's enterprise , indicated in § 1;
2. a significant change or a decision by StartUp to significantly change the object of the organised part of StartUp's enterprise , indicated in § 1;
3. significant reorganisation within the company StartUp ;
4. the occurrence of failures or hindrances (in particular technical ones) not attributable to the StartUp, which makes it impossible or materially impedes the provision of the Services to the Customer;
5. Customer's delay in payment of remuneration to StartUp;
6. a material breach of the Agreement or the Terms and Conditions by the Customer.

§ 6 Liability for non-compliance of the Service with the Contract

A complaint concerning Services not provided in accordance with the Agreement should contain a demand, depending on the nature of the Service.
A complaint regarding non-compliance of the Service with the Agreement will be dealt with within 14 (in words: fourteen) days of receipt.
In the event that StartUp does not respond to the complaint within the deadline, the complaint is deemed to have been accepted.
StartUp shall inform the Customer of the outcome of the complaint on paper or on another durable medium.
In the event that a complaint regarding the Service is accepted, StartUp shall perform the Service correctly, refund all or part of the remuneration received to the Customer or make other payments to the Customer, depending on the type of Service and the circumstances of the case.
StartUp's liability is limited to the value of the Service not performed or performed improperly. StartUp's liability for damage caused by non-performance or improper performance of the Service does not include lost profits.
StartUp's liability for defects in the Services, as well as for non-performance / improper performance of the contract concluded with the Customer, is excluded for contracts concluded on behalf of a non-Customer:
1. Consumer;
2. a natural person concluding an agreement with StartUp which is directly related to his or her business activity, where it is evident from the content of that agreement that it is not of a professional nature for that person, arising in particular from the subject of his or her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.

§ 7 of the Digital Content or Digital Service Agreement.

The provisions of this paragraph and the following paragraph of the Terms and Conditions, in accordance with the provisions of Chapter 5b of the Consumer Rights Act of 30 May 2014, shall apply to Digital Content or Digital Service Agreements concluded with:
1. Consumer, or
2. a natural person concluding a contract directly related to that person's business activity, where it is apparent from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of that person's business activity made available pursuant to the provisions on the Central Register and Information on Business Activity.
StartUp posts on the Website information on how the Customer may place orders for Digital Services. In order to place an order, the Customer shall, in particular, indicate the Digital Services in which he/she is interested, and then enter the data necessary to conclude the Agreement and perform the Digital Service, including the method of performance of the Service (if applicable) and the method of payment.
If a button or similar function is used to place an order on the Website, it shall be labelled in an easily legible manner with the words „order with obligation to pay” or other equivalent unambiguous wording.
The placement and confirmation of the order entails the obligation of the Customer to pay the remuneration for the Digital Services and any additional costs. The confirmation of the order by StartUp is the moment when the contract for the provision of Digital Services is concluded with the Customer.
StartUp shall deliver the digital content or digital service to the Customer immediately after the conclusion of the Agreement, unless the parties have agreed otherwise, in particular a different term is indicated on the Website on the page of the Digital Service concerned. The provision shall not apply if the Agreement provides for the delivery of the digital content via a tangible medium. If the Customer does not agree to the performance before the expiry of the deadline for withdrawal from the Agreement, the delivery of the service shall take place after the expiry of this deadline.
StartUp informs that the consent referred to in the preceding paragraph forfeits the Customer's right of withdrawal.
StartUp may, for good cause, make a change to the digital content or digital service that is not necessary to comply with the Agreement. Valid reasons are in particular considered to be in the important interest of the Customer or StartUp. StartUp shall inform the Customer in a clear and comprehensible manner of the change made. If the change materially and adversely affects the Customer's access to or use of the digital content or service, StartUp is obliged to inform the Customer well in advance on a durable medium of the features and date of the change and the right to terminate the Agreement without notice. The Customer may terminate the agreement without notice within 30 days of the change.
The Customer may terminate the Digital Content or Digital Services Agreement in writing or by document, with 1.-month's notice period with effect from the end of the calendar month.
StartUp may terminate the Agreement for the provision of digital content or Digital Services in writing or by document, with 1 month's notice effective at the end of a calendar month, for valid reasons. The parties consider valid reasons to be:
1. discontinuance or StartUp's decision to discontinue the operation of the organised part of StartUp's enterprise , indicated in § 1;
2. a significant change or a decision by StartUp to significantly change the object of the organised part of StartUp's enterprise indicated in § 1;
3. significant reorganisation within the company StartUp;
4. the occurrence of malfunctions or significant hindrances (especially technical ones) in the operation of the Service, through no fault of the StartUp;
5. Customer's delay in payment of remuneration to StartUp;
6. a material breach of the Agreement or the Terms and Conditions by the Customer.
To the extent not regulated in this paragraph, the provisions of Chapter 5b of the Consumer Rights Act shall apply.

§ 8 Liability for non-compliance of digital content or digital service with the Agreement.

If StartUp has not delivered the digital content or digital service, the Customer shall request StartUp to deliver it. If StartUp fails to deliver the digital content or digital service immediately or within an additional period of time expressly agreed by the parties, the Customer may withdraw from the contract. The provision shall not apply if the contract provides for delivery of the digital content via a tangible medium.
StartUp shall be liable for the non-conformity with the contract of the digital content or digital service provided:
1. at one time or in parts, which existed at the time of their delivery and came to light within two years of that time;
2. on a continuous basis that occurred or came to light at the time they were contractually due to be delivered.
If the digital content or digital service is not in conformity with the contract, the customer may request that it be brought into conformity with the contract.
StartUp may refuse to bring the digital content or digital service into conformity with the contract if bringing the digital content or digital service into conformity with the contract is impossible or would require excessive costs for StartUp.
If the digital content or digital service is not in conformity with the contract, the customer may make a declaration to reduce the price or withdraw from the contract when:
1. bringing the digital content or digital service into conformity with the contract is impossible or requires unreasonable costs pursuant to Article 43m (2) and (3) of the Consumer Rights Act;
2. StartUp has failed to bring the digital content or digital service into conformity with the contract in accordance with Section 43m(4) of the Consumer Rights Act;
3. the non-conformity of the digital content or digital service with the contract continues despite StartUp's attempts to bring the digital content or digital service into conformity with the contract;
4. the lack of conformity of the digital content or digital service with the contract is so significant as to justify either a price reduction or withdrawal from the contract without first having recourse to the remedy set out in Article 43m of the Consumer Rights Act;
5. it is clear from StartUp's statement or circumstances that it will not bring the digital content or digital service into conformity with the contract within a reasonable time or without undue inconvenience to the Customer.
The reduced price must be in such proportion to the contract price as the value of the non-conforming digital content or digital service remains to the value of the conforming digital content or digital service. If the contract provides that the digital content or digital service is provided in parts or on a continuous basis, the price reduction must take into account the time during which the digital content or digital service remained non-conforming.
The customer may not withdraw from the contract if the digital content or digital service is provided in exchange for the payment of a price and the non-conformity of the digital content or digital service with the contract is immaterial.
Where the Customer withdraws from the contract, StartUp may request the return of the tangible medium on which it has supplied the digital content within 14 days of receipt of the Customer's declaration of withdrawal. The Customer shall return the medium without delay.
If the Customer cancels the contract, StartUp is only obliged to refund the price for the part corresponding to the digital content or digital service not in conformity with the contract and the digital content or digital service, the obligation to deliver of which has fallen due to the cancellation.
StartUp shall refund the price using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of refund that does not incur any costs to the Customer.
StartUp's liability is limited to the value of the digital content or Digital Service that was to be delivered. StartUp's liability for damage caused by the non-performance or improper performance of the Digital Service or the non-delivery of the Digital Content shall not include lost profits.
A complaint regarding non-compliance of the Digital Service with the Agreement will be investigated within 14 (in words: fourteen) days of receipt.
In the event that StartUp does not respond to the complaint within the deadline, the complaint is deemed to have been accepted.
StartUp shall inform the Customer of the outcome of the complaint on paper or on another durable medium.
StartUp's liability for non-conformity of the digital content or Digital Service, as well as for non-performance / improper performance of the Agreement concluded with the Customer, is excluded for agreements concluded with a non-Customer:
1. Consumer;
2. a natural person concluding an agreement with StartUp which is directly related to his or her business activity, where it is evident from the content of that agreement that it is not of a professional nature for that person, arising in particular from the subject of his or her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.

§ 9 Product prices and delivery costs

The prices displayed next to the Products offered on the Website are gross prices, i.e. they include the tax on goods and services (VAT). Prices are given in the Polish currency (zloty - PLN).
The price shown next to the Product does not include shipping costs.
Shipping costs shall be borne by the Customer, unless otherwise stated in the StartUp offer on the Website.
The total amount that the Customer must pay in connection with the purchase of the selected Product consists of the price of the Product and the cost of delivery.
Unless StartUp has specified otherwise on the Website on the page of the Product in question or in the course of the Customer's order placement, the methods of delivery of the Products are as follows:
1. in the case of Goods, by dispatch to the address provided by the Customer or by personal collection at the StartUp premises;
2. in the case of digital Services, to the e-mail address provided by the Customer;
3. in the case of other Services, in the manner specified on the Site on the page of the Service in question or in the course of the Customer's order, as determined in particular by the type of Service.
On the StartUp Website, StartUp shall indicate clearly and legibly, at the latest at the beginning of the Customer's order placement, the restrictions on delivery of the Product.

§ 10 Methods of payment

StartUp shall clearly indicate on the StartUp website, at the latest at the beginning of the order placement by the Customer, clear and legible information on the accepted payment methods.
If StartUp has not otherwise specified the method of payment on the Site - on the page of the Product in question or in the course of the Customer's order, the Customer shall pay by one of the following methods:

by bank transfer using one of the electronic payment systems accepted by StartUp, allowing you to make quick payments for your order;
by simple bank transfer, to the account indicated by StartUp.

In order to use one of the electronic payment systems, the Customer must accept the terms and conditions of use of the respective electronic payment system. A list of the electronic payment systems available on the Website is available when finalising the order.
In the event of cancellation, the refund shall be made in the same way as the payment was made by the Customer, unless the Customer has expressly agreed to a different method of refund that does not incur any costs for the Customer.
StartUp does not allow customers to make payments in cash.

§ 11 Right of withdrawal

The provisions of this paragraph shall apply to a Customer who is a Consumer, or to a natural person who concludes an agreement with StartUp directly related to his/her business activity, where it is clear from the content of that agreement that it is not of a professional nature for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
The customer referred to in paragraph 1 shall have the right to withdraw from the Agreement without giving any reason.
and bear the costs, unless generally applicable law or these Terms and Conditions provide otherwise. The contract from which the Customer referred to in paragraph 1 has withdrawn is considered not concluded.
In order to withdraw from the contract, it is sufficient to make a declaration of withdrawal and send it to StartUp, within 14 (in words: fourteen) days.
The period for withdrawal shall begin:
1. for an Agreement in the performance of which StartUp delivers the Goods, being obliged to transfer their ownership - from taking possession of the Goods by the Customer or a third party other than the carrier indicated by the Customer, and in the case of an Agreement which:
  - includes multiple Goods which are delivered separately, in batches or in parts, from taking possession of the last Good, batch or part thereof,
  - consists of the regular supply of Goods for a fixed period of time - from taking possession of the first of the Goods;

1. for other Contracts, from the date of conclusion of the Contract.
To comply with the withdrawal period, it is sufficient:

by sending a written declaration to the StartUp address indicated in the Terms and Conditions or the Website, or
sending a declaration in documentary form to the StartUp email address indicated in the Terms and Conditions or the Website.

StartUp shall promptly send to the Customer, on a durable medium, an acknowledgement of receipt of the electronic declaration of withdrawal.
In the event of withdrawal from the contract, the Customer is obliged to return the purchased Product immediately, but no later than within 14 (in words: fourteen) days of withdrawal from the contract, unless StartUp has offered to collect the Goods itself. To meet the deadline it is sufficient to send back the Goods before its expiry. The costs of returning the Goods shall be borne by the Customer.
If the Customer withdraws from the contract, StartUp shall be obliged to reimburse the Customer the amount paid for the Product and the shipping costs to the Customer, within a period not exceeding 14 (in words: fourteen) days from the date of receipt of the declaration of will to withdraw from the contract. However, if the Client has chosen a method of delivery of the Product other than the cheapest method offered on the Website for a given order, StartUp shall not be obliged to reimburse the Client for the additional costs incurred by the Client.
StartUp will refund the payment using the same method used by the Customer, unless the Customer agrees with StartUp on a different method of refund that does not incur any costs for the Customer.
StartUp may withhold reimbursement of payments received from the Customer until it has received the Product back or the Customer has provided proof of return, whichever event occurs first.
If the Customer has sent a declaration of withdrawal before he has received an order confirmation from StartUp, the order is cancelled.
The customer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and properties of the Goods.
The Customer is not entitled to the right of withdrawal in the cases indicated in the Consumer Rights Act of 30 May 2014, in particular with regard to contracts:
1. for the provision of services for which the consumer is liable to pay the price, where the trader has supplied the service in full with the consumer's prior and explicit consent and the consumer has been informed before the performance of the service by the trader that he will lose his right of withdrawal after the trader has provided the service and has acknowledged it;
2. in which the price or remuneration is dependent on fluctuations in the financial market outside the trader's control, and which may occur before the end of the withdrawal period;
3. where the object of the supply is a non-refabricated good made to the consumer's specifications or to meet the consumer's personalised needs;
4. where the object of the performance is goods which are perishable or have a short shelf life;
5. where the object of the service is goods supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery;
6. in which the object of the performance is goods which are, by their nature, inseparable from other goods after delivery;
7. where the object of the performance is alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the trader has no control;
8. in which the consumer has expressly requested the trader to come to him for the purpose of carrying out urgent repairs or maintenance; if the trader provides services in addition to those requested by the consumer or goods other than replacement parts necessarily used in carrying out the repairs or maintenance, the consumer has a right of withdrawal for the additional services or goods;
9. in which the subject matter of the service is sound or visual recordings or computer programs supplied in sealed packaging if the packaging is opened after delivery;
10. for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;
11. concluded by public auction;
12. for the provision of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the date or period of the service;
13. for the supply of digital content not supplied on a tangible medium for which the consumer is liable to pay the price, where the trader has begun to supply with the consumer's prior express consent, who has been informed before the beginning of the supply that he will lose his right of withdrawal after the trader has supplied the service and has acknowledged it, and the trader has provided the consumer with the confirmation referred to in Article 15(1) and (2) or Article 21(1) of the Consumer Rights Act.
14. a statement of services for which the consumer is liable to pay the price and for which the consumer has expressly requested the trader to come to the consumer's home for the purpose of repair and the service has already been provided in full with the consumer's prior express consent.
StartUp will also correct the proof of purchase previously provided to the Customer (corrective VAT invoice or corrective specification).

§ 12 Reimbursement of amounts paid by the customer

StartUp will refund the money, within 14 (in words: fourteen) calendar days, using the same means of payment as used by the Customer in making the payment, unless the Customer has expressly agreed a different method of refund that does not involve any costs to the Customer, in the case of:

to withdraw from the contract in whole or in part (in which case an appropriate part of the price shall be refunded) in the case of an order prepaid prior to its fulfilment;
to acknowledge the complaint and that it is not possible to repair the damaged Goods or to replace them with new ones or to provide the Service / Digital Service in accordance with the contract;
recognise the right to ask for a reduction in the price of the Product.

§ 13 Newsletter

The Customer may agree to receive commercial information, including commercial information by e-mail, by ticking the appropriate option in the registration form or via the Website. If such consent is given, the Customer will receive the StartUp newsletter (Newsletter) at the e-mail address provided by the Customer.
The Customer may unsubscribe from the Newsletter at any time by notifying StartUp of the cancellation .

§ 14 Contact details StartUp

The customer with StartUp can contact:

by telephone at: +48532010538;
by e-mail to: kontakt@szkolasuper.pl

§ 15 Final provisions

StartUp informs you that the use of services provided electronically involves risks resulting from the public nature of the Internet, including
in particular with the possibility of unauthorised third parties obtaining or modifying the Customer's transmitted data. In order to minimise the aforementioned risk, the Customer shall use appropriate security measures, including
in particular, use anti-virus software, have up-to-date web browsers and operating systems and do not use open access points.
To the fullest extent permissible by law, StartUp is not responsible for the blocking by mail server administrators of the transmission of messages to the e-mail address indicated by the Customer and for the deletion and blocking of e-mails by software installed on the computer used by the Customer.
StartUp shall not be liable for the equipment and infrastructure used by the Client, including malfunctioning of public data communication networks, causing, for example, lack of or interference with access to the Website.
StartUp informs that the display of the visualisation of the Products in the Client's ICT system, when using the Site, depends on a number of factors, including the type of display matrix, aspect ratio, resolution, method of its backlighting, the technologies used and the efficiency of the control electronics and settings. Discrepancies between the visualisation available in the Customer's ICT system and the actual appearance of the Product, cannot be the basis for a complaint.
StartUp informs that all trademarks (logos, logotypes, brand names, etc.), graphic materials or photographs posted on the Website are protected by law and are used by StartUp for informational purposes only.
To the fullest extent permissible by law, StartUp shall not be liable for any disruptions, including interruptions, in the operation of the Site caused by force majeure, unauthorised acts of third parties or incompatibility of the Site with the Customer's technical infrastructure.
StartUp reserves the right to temporarily suspend operation of the Website, in particular for maintenance, development or modernisation work.
All the names of the Products offered on the Website are used for identification purposes and may be protected or reserved under the provisions of the Industrial Property Law.
StartUp points out that the Website contains content protected by intellectual property laws, in particular copyrighted works (content posted on the Website, layout, graphics, photographs, etc.) . Customers and visitors to the Website agree to respect StartUp's and third parties' intellectual property rights (including author's economic rights and industrial property rights, such as trademark registration rights). The Customer or any visitor to the Website shall be solely responsible for any failure to comply with the provisions of this section.
The Customer may not post unlawful, unlawful, immoral or infringing content on the Website, nor may it publish links to pornographic, obscene or demeaning material.
The Customer is obliged to refrain from any activity that could affect the proper functioning of the Service, including, in particular, any interference with the operation of the Service or its technical elements.
StartUp undertakes to inform the registered Clients of the Website of any amendment to the Terms and Conditions by sending an e-mail to the e-mail address provided during registration, and the Client will be able to delete his/her Account at any time upon receipt of such information. Amendments to the Terms and Conditions shall not affect Agreements concluded prior to the effective date of such amendments.
In matters not regulated in the Regulations, the applicable provisions of Polish law shall apply, including in particular the provisions of:

Act of 23 April 1964 Civil Code;
Act of 30 May 2014 on consumer rights;
Act of 18 July 2002 on the provision of electronic services.

Disputes related to the Agreements concluded on the basis of the Terms and Conditions shall be settled by the court having jurisdiction over StartUp. This provision does not apply to Agreements concluded with Consumers.
The use of a particular method of out-of-court dispute resolution is possible only with the mutual agreement of the Customer and StartUp. Detailed procedures for out-of-court dispute resolution are available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl, on the websites of the Provincial Commercial Inspection Inspectorates, and at district (city) consumer ombudsmen.
The regulations are effective as of: 10.08.2025 r.

Communication on out-of-court dispute resolution

In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of
21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation
on ODR in consumer disputes), the Foundation for the Development of Entrepreneurship „Twój Startup” with its registered office in Warsaw hereby provides an electronic link to the online ODR platform (online dispute resolution): https://webgate.ec.europa.eu/odr. The ODR platform enables out-of-court settlement of disputes between entrepreneurs
and consumers. Dispute resolution by this method is voluntary.

MODEL WITHDRAWAL FORM

(this form must be completed and returned only if you wish to withdraw from the contract)

………………………………………………

(Name of person submitting the letter)

………………………………………………

(address of the person submitting the letter)

Foundation for Enterprise Development

“Your StartUp”

Atlas Tower, Al. Jerozolimskie 123a, 18th floor,

02-017 Warsaw

Address for service:

SUPER Language School

Strońska street 10/5F

50-540 Wrocław

WITHDRAWAL FROM THE CONTRACT

I, the undersigned, hereby waive the following agreement:

Date of conclusion of the contract

Contract/order number .........................................................................

Subject of the contract

……………………………

Customer's signature

Date: ...............................

MODEL COMPLAINT

(this form should only be completed and returned if you wish to make a claim)

………………………………………………

(Name of person submitting the letter)

………………………………………………

(address of the person submitting the letter)

Foundation for Enterprise Development

“Your StartUp”

Atlas Tower, Al. Jerozolimskie 123a, 18th floor,

02-017 Warsaw

Address for service:

SUPER Language School

Strońska10/5F ul.

50-540 Wrocław

ADVERTISEMENT

I, the undersigned, hereby lodge a complaint regarding the contract/order dated ............................................... no. .............................................. the subject of which was

Reason for complaint:

(describe the reason for the complaint)

In view of the above, I request that ................................................

……………………………

Customer's signature

Date: ...............................